Today was a special day for all owners of Cyberpunk 2077 , who were burned – so to speak – by the large number of bugs and glitches in the console version.
CD Projekt has in fact officially apologized for the incident, promising refunds through a process implemented by the respective PlayStation and Xbox services. Apparently, however, there would be some problems.
In recent days, some Reddit users were able to receive refunds for their purchase of Cyberpunk 2077 , also managing to get by with customer support. Now, the main problem is that – as indicated in the tweet below – PSN doesn’t have a real refund system.
For this very reason, a significant number of players are seeing their request rejected by customer support.
So today’s update, Sony support refused another refund for # Cyberpunk2077. They said even if the devs say refund it, they won’t do it. Lied about the game not being broken and lied about what CDPR stated. Tl: dr you are stuck with a broken game, wait til patched. Some support. pic.twitter.com/MsyI11VCGO
– Mgs2master2 (@ mgs2master2) December 14, 2020
The exact reason why some users were able to receive the refund over the weekend and others not is not clear: the letter published by CD Projekt RED does not explain in detail how to be compensated, nor exactly how the owners of digital copies would have been able to obtain such a refund.
We will keep you updated as soon as clarification arrives from both interested parties, namely PlayStation and CD Projekt, although the situation is certainly getting worse hour after hour.
Read also: Cyberpunk 2077 is the second best launch of the year in the UK
Cyberpunk 2077 , developed by CD Projekt RED, is available for purchase on PlayStation 4, Xbox One, PC and Google consoles Stadia since last December 19 of this year. Two new patches will arrive in January and February next year.
For now it is not known when the upgrades related to the PlayStation 5 and Xbox Series X | S editions will be released, it is thought in the course of 2021.
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